Privacy & Cookies Policy

Glasford International Canada (hereinafter “GLASFORD CANADA”) operates the Website.

Privacy and data protection of the Website’s Users are extremely important to GLASFORD CANADA. Therefore, GLASFORD CANADA is committed to the appropriate protection and use of Personal Data that has been collected online.

This privacy and cookies policy (Hereinafter “Policy”) informs the User of GLASFORD CANADA’s policy regarding the collection, use, and disclosure of Personal Information of the User of the Website.

By using this Website and/or providing Personal Information, User agrees to the collection and use of his/her Personal Data in accordance with this Policy.

This Policy may be modified at any time.  Therefore, the User must refer to the latest version of the Policy before any use of the Services.

1 – DEFINITIONS:

“Applicable Regulation” is the privacy legislation in Canada on the protection of natural persons with regards to the processing of personal data and on the free movement of such data

“Cookies” are small text files which help the User’s browser navigate through the Website. The Cookie file is generated and sent to the Users browser from the Website and it is accepted and processed by the User’s browser. It is then stored on the User’s computer hard drive by the browser.

“IP Address” (Internet Protocol address) is a number assigned to the User’s computer by his Internet Service Provider (ISP) when it is accessing the Internet.

“Personal Data”: is a personal information that identify the User as an individual or relates to an identifiable individual.

“User”: is the visitor of the Website.

“Website”: is the website accessible through the internet address https://www.glasfordcanada.com

2 – DATA CONTROLLER AND CONTACT:

The Personal Data controller is Glasford International Canada (GLASFORD CANADA) which has its principal office at 3200, Desserte Sud Autoroute 440 Ouest, LavaL (Québec), H7T 2H6.

Glasford International Canada is providing services to clients active in or interested in the Canadian Market.

Glasford International Canada is not responsible and will not be liable for any action or inaction and any Personal Data collection and processing done by another entity part of the Glasford International® network and this entity would be solely responsible for its actions and should be contacted directly.

For any question about this Policy or the protection of his/her Data, the User can contact GLASFORD CANADA at canada@glasford.com

3 –  PERSONAL DATA COLLECTED

GLASFORD CANADA may collect Personal Data related to the User such as:

3.1. Personal Data provided directly by the User

GLASFORD CANADA may collect the User’s Personal Data that are provided voluntarily by the User, for example when the User contacts GLASFORD CANADA by email through its mailbox canada@glasford.com

3.2 Personal Data obtained indirectly and automatically by GLASFORD CANADA

While the User is browsing the Website, GLASFORD CANADA and its service providers collect various personal information related to the User.

3.2.1 Log data

Like many website operators, GLASFORD CANADA collects information that the User’s browser sends whenever one visits the Website (”Log Data”).

This Log Data may include information such as the visitor computer’s Internet Protocol (“IP”) address, browser type, browser version, characteristics of the devices used to connect the Website, the visited pages of the Website, the time and date of the visit, the time spend on those pages and other statistics.

3.2.2 Cookies

Like many sites, GLASFORD CANADA uses cookies to collect information to remember the USER’s computer or device and to serve a number of purposes:

a) Essential cookies

Essential cookies enable the User to browse the Website and to use its services and features. Without these absolute necessary cookies, the Website will not perform as smoothly as it should to and GLASFORD CANADA may not be able to provide the Website or certain services or features.

b) Preference cookies

Preference cookies collect information about the choices and preferences of the User, and allow GLASFORD CANADA to remember language or other local settings and customize the Website accordingly. These cookies help GLASFORD CANADA to enhance the experience of the User of the Website.

c) Analytics cookies

Analytics cookies collect information about the use of the Website by the User and help GLASFORD CANADA to improve the way it works.

d) Social media cookies:

GLASFORD CANADA could use social media cookies to integrate social media sharing tools into the Website or links to the social media website.

The User should review the terms of use and Privacy Policies of these social media websites to be informed how they use the User’s information as through these social buttons, these sites may provide non-personal information such as log information about the user’s online activities.

At any time, the User may modify his/her wishes regarding trackers by configuring its browser to accept or refuse trackers. In order to do so, the User may consult the following pages to find more information about deleting cookies on the most common browsers:

Internet Explorer see: http://support.microsoft.com/kb/278835

Safari see: http://support.apple.com/kb/PH5042

Safari for iPad and iPhone see: http://support.apple.com/kb/HT1677

Firefox see: http://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

Chrome see: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

Opera see: http://www.opera.com/browser/tutorials/security/privacy/

To learn more about cookies and how to manage and delete them, further information can be found in the User’s browser’s helpfile or through the website www.allaboutcookies.org.

The cookies’ setting chosen by the User may modify or limit access to the Website or may limit its use. GLASFORD CANADA will not be responsible or liable for such limitation or impossibility of using the Website.

4 – THIRD PARTY SERVICES

4.1. Social media buttons

GLASFORD CANADA may use “social buttons” which are buttons for third party social media websites. Such is the case for instance of “Like” and “Share” functionalities offered by social medias such as “LinkedIn”, “Facebook”, “Twitter”, etc.

Social media which offer these functionalities may identify the User even though the User does not use these functionalities on this Website. Indeed, such functionalities allow social media websites to track information about the User’s browsing on this Website whenever the User’s social media account is active while browsing this Website.

GLASFORD CANADA does not control how these social media websites collect personal data while the User is browsing GLASFORD CANADA’S Website. The User should review the terms of use and Privacy Policies of these social media websites to be informed how they use the User’s information as through these social buttons.

Facebook : http://www.facebook.com/about/privacy/

Twitter : https://twitter.com/privacy

Linkedin : http://linkedin.com/legal/cookie-policy

4.2. Google Analytics

GLASFORD CANADA uses Google Analytics to collect and analyse information about uses of the Website and report on activities and trends in order to measure the Website performance and improve it.

This service may also collect information regarding the use of other websites, apps, and online resources. More information about how Google Analytics uses user data can be found here: https://support.google.com/analytics/answer/6004245and here https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

In order to provide website visitors with more choice on how their data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout). The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that information about the website visit should not be sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not prevent information from being sent to the website itself or to other web analytics services.

4.3. Mapbox

GLASFORD CANADA uses Mapbox application to display interactive maps in order to provide the User with maps for example maps showing where GLASFORD CANADA is located in Canada.

When the User browse a page that display such map provided by Mapbox, the User’s browser is in direct contact with Mapbox and its servers. Mapbox may collect User’s Data.

Mapbox may use the User’s Data. More information about how Mapbox uses user data can be found here: https://www.mapbox.com/privacy/

If the user does not want Mapbox to collect and process his/her Data, he/she can disable JavaScript in his/her browser settings. However, in such case, he/she will not be able to use the maps and map viewer provided by Mapbox.

5 – PURPOSE OF THE COLLECTION AND PROCESSING OF DATA:

GLASFORD CANADA may collect, gather, process and store Personal Data collected via its Website for the following legitimate purposes:

– to enable the User to browse the Website,

– to manage and improve the Website,

– to manage and respond to any request the User submits through the Website,

– to analyze personal data for business reporting,

– to respect and fulfill GLASFORD CANADA legal obligations

– to make available sharing tools for social media websites where the User has agreed to the sharing of such information

6 – LEGAL BASIS OF THE COLLECTION AND PROCESSING OF DATA:

GLASFORD CANADA collects and processed Personal Data of the User in compliance with the Applicable regulation and relies on one of the following circumstances:

1) to comply with a legal obligation

2) to perform a contractual obligation

3) to protect the vital interests of an individual

4) for the purpose of the legitimate interests of GLASFORD CANADA, so long as it does not outweigh the User’s interests

5) with the consent of the User

7 – DATA RETENTION PERIOD:

GLASFORD CANADA keeps the User’s Data only for the necessary for the purposes envisaged, in accordance with the Applicable Regulation.

 DATA CATEGORY STORAGE PERIOD PURPOSE LEGAL BASIS
  • Connection and navigation Data such as Log data
  • Data relating to the interaction with the Website and/or GLASFORD
  • Data collected from other sources
  • For the duration of the relationship with the User and for 3 years after it ends
  • 3 years after the collection of the data or 3 after the last contact with the User
  • to provide, improve and personalize the website
  • to fulfill legal obligations
  • to manage a relationship with the User (e.g. : respond to his email)
  • to personalize advertisements
As the case may be:

  • consent
  • performance of a contract
  • legitimate interests
  • legal obligation
Connection and navigation Data generated by cookies 13 months Maximum

 

  • to analyze and create statistics
  • to personalize advertisements
As the case may be:

  • consent
  • legitimate interests
  • legal obligation

 

8 – RECIPIENTS OF THE DATA:

The Personal Data collected and processed during the browsing of the Website are sent to GLASFORD CANADA as well as:

  • GLASFORD CANADA’s sub-contractors allowed to host and store User’s Data on their servers and ensure the security of the infrastructure,
  • GLASFORD CANADA’s service providers in order to facilitate services they provide to GLASFORD CANADA such as website hosting, data analysis, email delivery, auditing and other services,
  • Third-party application and services accessible from the Website if the User has given his/her consent during the use of the applications or services,
  • Public, administrative or judicial authorities especially if the Personal Data is requisitioned.

9 – LINKS TO OTHER WEBSITES:

The Website includes links to third-party websites or services such as social media websites or GLASFORD CANADA members’ websites that are not under the control of GLASFORD CANADA and are operated by third parties.

The User accepts and acknowledge this Policy does not apply to the third-party websites or services. Therefore, GLASFROD CANADA cannot be held liable for the personal data collection and processing that are operating by these websites which have their own data protection policies if any.

10 – PERSONAL DATA SECURITY AND INTEGRITY:

The security of the Personal Information is important to GLASFORD CANADA which has reasonable security measures to protect personal information from loss, destruction or alteration, but the User must keep in mind that no method of transmission over the internet, or method of electronic storage, is 100% secure. While GLASFORD CANADA strives to use commercially acceptable means to protect Users personal information, GLASFORD CANADA cannot guarantee its absolute security.

11 – USER’S RIGHTS AND CONTACT DETAILS:

If GLASFORD CANADA processes personal information about the User, the Applicable regulation grant the following right to the User :

  • The right to access the Data
  • The right to rectify the Data
  • The right to object to the collection and processing of its Data
  • The right to erase of the Data
  • The right to restrict the collection and processing of the data
  • The right to the Data portability

 

These rights can be exercises by the User by sending a request to GLASFORD CANADA by e-mail or post mail to the following addresses:

E-mail address:canada@glasford.com

Postal address:

Glasford International Canada

3200 Desserte Sud Autoroute 440 Ouest

LavaL (Québec)

H7T 2H6

 

GLASFORD CANADA will make all reasonable and practical efforts to comply with such a request, so long as it is consistent with applicable law and professional standards.

GLASFORD CANADA reserves its right to verify the User’s identity.

The User is informed and understand that exercising certain rights may restrict or prevent access or use of the service.